Blanchards Wines & Spirits ships to addresses within the state of Massachusetts only. We are unable to make exceptions to this policy.
You must be at least 21 years of
age to purchase and receive alcoholic beverages from Blanchards Wines &
Spirits. By placing an order, the customer represents that s/he is at least 21
and can provide proof of legal age upon receipt of the order. Internet orders
are shipped via Federal Express. Shipments containing alcohol may not be
delivered without obtaining the signature of an individual 21 or older. If no
one will be at home to sign for your package during the day, we strongly
suggest shipping to an alternate address, such as your place of business, or
using the evening delivery option.
Blanchards Wine & Spirits makes
every attempt to ship items within 5 business days of receiving an order, but
some orders take longer to process. Our carrier, Federal Express, will ship
wine via ground service only. Second day and overnight shipping options are not
available at this time. In general, customers can expect orders shipped by
ground delivery service to arrive within 7 business days of placing the
order.We cannot ship wine or items that include wine to PO Boxes
or APO/FPO addresses.
We ship packages once a week on Wednesdays. Generally, packages arrive at their destination the next business day following shipment (Thursday). For an order to be shipped on Wednesday, it must be received prior to noon on Tuesday.
In addition to shipping, customers ordering items
online from Blanchards Wines & Spirits may choose to pick up orders at our
West Roxbury store, located at 418 Lagrange St. There is no charge for in-store
pickup.When placing your order, please
make sure to select “in-store pickup” as the shipping option.
Wine is packaged for shipping in molded
plastic inserts specially designed to prevent breakage. This packaging does
not, however, provide protection from extended exposure to heat. Please
schedule your shipments carefully during warmer months to help ensure that
items aren’t damaged by heat. Styrofoam shippers, which do provide some
protection from extreme temperatures, are available for a nominal surcharge.
Please call for details. Federal Express does not insure wine against heat
damage. It is the customer's responsibility to take appropriate precautions
when shipping wine in warm weather.
Order Confirmation and Tracking
Once the customer places an
order, s/he receives an automated e-mail confirming ONLY that the order has
been received by Blanchards Wines & Spirits. This confirmation is NOT an
indication that all items in the order are available for shipping. (See
"Out-of-Stock Items" below.) A SEPARATE E-MAIL CONFIRMATION WILL BE
SENT WHEN THE ORDER HAS BEEN SHIPPED OR WHEN IT IS AVAILABLE FOR IN-STORE
PICK-UP.For shipped orders, this second
e-mail will include the Federal Express tracking number for the shipment.
Out-of -Stock Items
We make every attempt to keep our online
inventory accurate and up-to-date, but occasionally we run out of items
unexpectedly. Blanchards will contact you if we are unable to fulfill your
order exactly as it was placed. No item or vintage substitutions will be made
without the customer's express permission. If we are unsuccessful at contacting
you to discuss your order, our policy is to ship only the available items and
adjust the shipping charges accordingly. Your credit card will not be charged
until we ship your order and you will not be charged for out-of-stock items.
Blanchards Wines & Spirits guarantees the
quality of all our products and services. Your satisfaction is our first
priority. If there is a problem with your order, please contact us immediately.
No refunds will be made after 30 days have elapsed from the date on which the
item was delivered. Customers should retain all boxes and packing materials in
case items need to be returned to us. Shipping charges are non-refundable
except in the case of lost or damaged orders. Consistent with industry
standards, wines that are more than 10 years old are purchased at the buyer's
risk and are non-returnable.
Limitations of Liability
Blanchards Wines and Spirits is not liable for loss,
damage, or delay caused by events beyond our control. We regret that shipping
charges are not refundable. We reserve the right to change prices and/or
correct pricing errors at any time.